Today, the average American uses digital tools to lend a hand them shop, banks, travel and many more. However, when it comes to interaction with healthcare practices, many patients still cooperate with clinicists on the phone or fax, said Paul Brient, product director at Athenahealth.
“Most of us are digitally involved in most aspects of our lives, but healthcare got stuck in the seventies,” he said. “Digital engaging technologies can help introduce a healthcare system into the current era and help patients not only obtain available care, but to follow this care.”
Increased access and compliance
Supporting the digital involvement of patients leads to better access to care and better health results. This also makes it easier for patients or clinicians to continue after personal meetings to ensure the correct compliance with specific medical recommendations.
“Having an asynchronous communication channel through a portal or patient application is more convenient for everyone,” said Brient. “He can remind the patient to receive support drugs if he has never been completed. He can answer any questions that patients may have about what they have to do. He extends the communication horizon and makes experience better for everyone.”
Tracking the patient’s digital involvement
Even when health care practices have existing tools, many interactions remain “analog”. But when digital involvement platforms have built-in indicators, according to a brient, clinicians can easily see how patients interact with their practice, using online tools to lend a hand them in tasks, such as the request to supplement medicines or paying the bill-where they can introduce improvements to raise apply and loyalty in the future.
“Digital involvement requires activation energy,” he said. “Having use indicators allows you to see how people are involved in your organization. You can use this information to stimulate this activation energy, because you will understand what patients should know about what is available to them.”
Reducing the loads of communication of patients with AI
Clinicists spend too much “pajamin” time or hours after work, which can be spent with their family or relaxation, for administrative tasks-and many may be afraid that digital involvement will cause more communication of patients after hours. The addition of artificial intelligence (AI) to digital involvement tools can actually reduce the burden of clinicians, while enabling patients to commit involvement when it is the most convenient for them.
“There are now AI tools that can help manage this communication,” Bient said. “These tools can distinguish between questions for incoming staff, emphasizing really important communication, marking those that can wait a little and even giving suggested answers.”
He pointed out that this kind of behavior is a benefit for both clinicians and patients. This ensures that patients receive questions in a timely manner so that they can follow the doctor’s recommendations. It also helps clinicians to understand which patients may require urgent attention.
“It is difficult for patients to navigate the healthcare system. When you see a doctor, your journey has just begun,” said Bient. “But digital tools for commitment can help patients be more informed about their care without applying additional burdens to clinicians. Everyone uses.”