Ardent Health based in Nashville includes 30 hospitals and over 280 care places in six states, including Idaho, Kansas, Recent Jersey, Nowy Mexico, Oklahoma and Texas.
This is a gigantic organization, so when he was looking for his first digital boss, he knew that he needed a professional who could spend many albums at the same time. The healthcare system was designated by Anika Gardenhire, RN, to the recent main digital and information officer in 2023, and she immediately began to transform the digital strategy of the healthcare system.
Increasing the supplier’s experience
The key to this strategy is a tendency to conduct better experiences for both patients and suppliers, says Gardenhire.
“We focus on such things as environmental technologies for our suppliers, as well as the automation of gathering important science with a sensor that helps support our nursing and healthcare employees,” he explains. “In addition to recent systems, even in telephone space for such things as outgoing vocation. These are some of the raucous projects in digital and technological space that we are going forward.
“In the case of listening to the environment, we focused on improving the supplier’s experience and we have a really great system that we piloted,” she continued. “We also begin to look at how we expand it outside the supplier’s experience. How we start thinking about nursing and other specialists who make documentation or also notes.”
The Gardenhire perspective is listening to the AI surroundings, it turns into the game when it comes to reducing the administrative loads of clinicists, but also to support things such as better code and interception as well as better documentation.
Technology integration with operations
Gardenhire has successful ways to integrate technology, such as AI with daily hospital or healthcare operations.
“First of all, it is really helpful when you can be clear about use,” she explained. “What exactly are you trying to do? Is this a problem?
“When you have this, it is easier to make sure you run a business and enter customers, you need to succeed when you try to go to this integration,” she contradicted. “Concentration on change management, understanding the impact of a change from the perspective of interested parties is the most important thing.”
Ardent Health also established management focused on apply. It regulates apply cases, then introduces tools that will be the most influential to apply these cases.
Human -oriented approach
Gardenhire believes in the importance of maintaining a person focused on man in a healthcare system directed by technology.
“At the end of the day, most technologists are people of products,” she noted. “We create an influence on human life. You must have a human -oriented approach, because at the end of the day, when it comes to technology without people, at least my perspective is a product, technology, it doesn’t matter.
“My motto is: if people do not do something different tomorrow than today, because they did something, then their business does not matter. If you can not use them to use them or stop performing an activity that you automated for them, there is a lack of a value that is missing,” she continued. “If we do not have a human -oriented approach, it is very unlikely that you will be aware of the value you are looking for.”
Gardenhire has some tips on how the technology team and its leaders apply recent healthcare technologies to support innovation, while providing fair access to care.
“It’s difficult to tell the truth,” she said. “The only way you do it is intentionally. We really try to make sure that we manage bias in a very purposeful way that we are approaching it from a perspective, which ensures that in digital healthcare transformation, but in particular we are kidding, we actively manage and we tend to check the party, we support it through technological practices, and cooperate with operations.
“As for, for example, operational initiatives that may be located around social health determinants or other type of mechanism, how we surround the patient with digital tools, means that we must have an approach that provides accessibility to everyone,” she added.
She noticed that this challenge covers everything from how you think about reading levels, to the way you think about preferences, such as compliance with 508 for their website. She said that this is a very deliberate approach with very specific items.
Transfer of extended intelligence forward
Gardenhire works with what he calls extended intelligence and believes that this should transform clinical care.
“Extended intelligence means a man in a loop,” she explained. “At the end of the day, when I think about what most people define artificial intelligence, many of them are things that have been nearby for a very long time, but now we have computing power to do more real time.
“Some of them are actually a new technology and/or algorithms when you start aggressive, but many of them simply are not,” she continued. “How to put intelligence, new knowledge and/or automation in the right place from the perspective of human interaction to allow you to make sure that man is in the loop and actually manage the check?”
She added that human-computers interaction would become even more critical, because people think about how they will apply these technologies, especially under clinical care.
Gardenhire offers an example that, she said, is quite critical.
“Many people wondered how to use some kind of extended intelligence, whether through a computer vision or some kind of false detection via a sensor that uses some type of algorithm to take some movement data, such things,” she explained. “Many really great people have adopted the approach to do this.
“The idea was that I would be able to use any data that show your movement through the camera or apply a sensor on you, and I would be able to predict if you are trying to get out of bed or move in a way that means that you can fall, and I can predict it in such a way that I can warn someone who will come and intervene,” she continued. “It’s really great technology and we want this kind of forecasts and extended technology, but I have to be able to warn someone.”
Human in a loop
So getting people is the most critical thing to achieve the result.
“The possibility of predicting is not the result,” she explained. “The possibility of intervention, so that you do not fall, is the result. That is why I say that human-computers interaction will become even more critical, because if I can’t close the loop around how I inform a man, at some point a computer or exit that comes out of him must notify a man, and must do it at a time that will allow a man to get to a place for actual intervention.
“If I can’t find out that learning is the fact that I predicted, it becomes much less valuable because the intervention cannot happen,” she concluded.
Watch now: Recent CDIO Sinai offers an internal view on its very full plate