The founder and general director of Fintech Klarago associated with IPO took to X to once again explain why his company abandoned the flagship product of CRM Salesforce about a year ago in favor of its own AI system.
But this time Sebastian Siematkowski emphasized that he does not think that others – or should – follow his leader. “I don’t think this is the end of Salesforce; it may be the opposite ” he wrote.
The news that Klarana developed its own internal AI system based on the ChatgPT OpenAI, which allowed him to impose a contract on Salesforce CRM, became popular in September. It happened after Siematkowski talked about it during the investor’s day, explaining that the project led to the replacement of 700 full -time agreement Employees and savings in the amount of about $ 40 million a year.
The founder and general director of Salesforce, Marc Benioff, then expressed skepticism as to how clarine manages the data of customers and meets its needs in terms of compliance. “Suddenly @Benioff was asked on stage why Klarana left Salesforce. I was extremely embarrassed – wrote Siematkowski.
So when the messages circulate that The company could make public next month – This means that Klara’s confidential financial information should be made public soon – Siematkowski explains.
As a fintech in a highly regulated industry, society thinks that clarna sends all its clients’ data to OpenAI. Instead, he said on Monday that the project consisted of downloading data stored in many Saas Klara systems, including Salesforce – and consolidation at its own internally developed technological stack.
While Siematkowski did not describe exactly where clarna transferred all these data, he called the Swedish company Neo4J and its graph database as a product that he uses clarna.
“So no, we didn’t replace Saas LLM, and storage of CRM data in LLM would have its limitations. But we have developed an internal technical pile, using Neo4J and other things to start combining data = knowledge, “he wrote.
“We allowed our internal artificial intelligence to use this knowledge and we realized the help of @cursor_ai to quickly implement new interfaces and interactions with it,” he explained.
This is the latest iteration of historic debate when it comes to software for enterprises: build it compared to buying.
Siematkowski does not think that most companies will decide to build their own fresh generation AI software.
But he still thinks that the Saas industry is aiming at solemn consolidation. “Will all companies do what clarine does? I doubt. On the contrary, it is much more likely that we will see less SaaS consolidates the market, and they will do what we do and offer it to others, “he wrote.