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Tuesday, May 13, 2025

Rush Chicago introduces ambient AI after a successful pilot

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Before Pandemia, the outstanding Chicago Rush care system decided that his doctors and advanced internship suppliers were burdened with tedious administrative tasks and understood that it was time to provide their team with technology that would allow them to return to the most crucial: valuable, undeniable time with patients.

Challenge

With a smaller time spent on charts and documenting, the assumption was that the staff could better devote their time to further patients’ interactions, catch up in the basket or have some time-preventively improving the quality of care provided to patients and restoring the joy of doctors and applications.

APPLICATION

Rush bought artificial intelligence technology from a bitch supplier to solve the above -mentioned challenge and a significant problem of burnout, One of the main causes doctor’s deficiencies. Technology uses listening to the environment and generative artificial intelligence.

We know that doctors and applications spend dozens of hours a week for administrative tasks, such as maps, as a result of which we know at national level The overwhelming majority feels overworked AND Some consider leaving medicine practice “At a time when the demand for our healthcare system is the highest in history,” said Briana Rygg, applications director at Rush.

“Our goal in the scope of embracing AI AI was to improve the well-being of the supplier, including balance between professional and private life, better documentation and a more personalized approach to patient care,” she concluded. “One quote from a doctor probably concerns many:” I really hate clinical notes. It is so challenging to talk and take notes at the same time, especially when having time to capture all the details during the patient’s recent visit. “

Ambient AI technology generates a clinical note project clinicians must view and accept before sending to EHR, just like residents design notes for doctors. This review aims to ensure accuracy before finalizing notes. By improving documentation, Ambient AI can facilitate clinicians focus more on the patient in front of him than on a computer.

Fulfillment of the challenge

To deal with the growing administrative requirements for suppliers, Rush needed the ambient AI system, which would easily integrate with its epic EHR, facilitating suppliers to apply without disturbing work flow, Rygg explained.

“We needed this to be something that could be used for all specializations and have a road map that concerned other parts of the continuum of care, such as nursing, students and virtual care,” she said.

“In the Chicago region we have a very diverse population and it was really important to have a tool that supported many languages ​​except English and Spanish,” she added. “Our patients feel more comfortable and involved in their care when we can connect with them in the preferred language.”

RESULTS

In the summer of 2024, Rush piloted a bitch system in the doctor’s and application community and achieved impressive results, said Rygg, including:

  • 74% of clinicists said that AI technology in the environment reduced the level of burnout.
  • 95% of clinicians wanted to continue using technology.
  • Clinics used 25 non -English languages; Only in one month 35% of suppliers took advantage of the Spanish visit.

“We are satisfied with a positive momentum and we are glad that we can continue to implement the rest of the Rush Medical Group,” RYGG said. “In addition, technology has helped reduce the cognitive load so that they could focus on taking care of the patient, instead of remembering the details of subsequent documentation, which leads to fuller and more precise notes and increasing the control of everyday work flows.

“From one supplier:” I feel that I can breathe – instead of spending six hours on Sunday, noticing a significant improvement in my stress, “she added.

Tips for others

“I encourage other healthcare organizations, considering AI technology to first explain the problem that they are trying to solve and then define the requirements, and then I am looking for a system – whether on your native platforms or a special niche product,” advised Rygg. “It is very important that you have active operational sponsors, so this is not a” IT project “.

“Specify success rates,” she continued. “How will this directly affect the patient’s clinicists and experience? Is this a tool for the biological renewal of the doctor? Are you looking for a roi in relation to the view of more patients? Does the supplier have to turn the chair, is it embedded in EHR? Suppliers must be involved in implementation to ensure that technology makes life easier.”

She added that people and processes are as crucial as technology.

“It is important to provide adequate training and understanding of the tool by suppliers, support staff and patients to feel comfortable with the technology and security used,” she concluded.

Watch now: how can he become the AI ​​director then work with C-Suite

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