Most people wouldn’t open the door without knowing who was on the other side; Yet every day, healthcare organizations expect patients to answer the phone without proof that it is actually that organization calling. And with outbound call scams such as caller ID spoofing and phishing attacks on the rise, providers could suffer sedate reputational damage if patients fall victim to fraudsters posing as employees of their organization. Join Mauri Munro, vice president of sales for Transactional Network Services (TNS) for enterprise communications, as he discusses how healthcare organizations can proactively protect themselves and their patients from the effects of voice call fraud.
Learn how TNS solutions can lend a hand healthcare organizations:
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Provide proof that calls are legal to improve response rates and combat voice call fraud
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Maintain contact between patients and providers to build patient loyalty and avoid disruptions in care
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Improve staff experience and retention