Health care is a vigorous landscape. The possibilities of improving processes, solving problems and providing exceptional care are the patient’s expectations, the regulatory indicator and the center of the reason why many specialists decide to work in health care.
Challenge
Often, when people encounter health care, this includes a surgical visit in hospital or outpatient conditions. A recent cross -sectional examination showed that over 11% of respondents reported this They had surgery over the past year.
For many in healthcare, and especially in the operating environment, surgery is a daily event – this is their work, their knowledge. But this certainly does not apply to patients.
“The genesis of our work improving the process and the purpose and purpose of our process is to improve the patient’s experience, reduce anxiety and fear, and eventually improving psychological readiness to surgery,” said Anita H. Becker, DNP, RN, RN, chief nursing officer in Steamboat Springs, in Colorado in Colorado Yampa Valley Medical Medical Center.
“Improving the process in the surgical environment often focuses on the patient’s performance and effectiveness from the moment of planning to the house or hospital,” she continued. “In conversations with our patients and their families, certain topics regarding surgical readiness still appear with a growing frequency.”
In particular, by conducting routine and postoperative subsequent phone calls and visits, many patients and their guardians expressed fears and fears associated with their readiness for surgery. This feedback hit the chords with preoperative care teams and after passing.
Feedback became an impulse to identify the need to change and improve the process, which focused on the patient’s experience in addition to time performance as a record in a surgical meeting.
“At the end, taking care of psychological readiness for surgery has become a strategic priority for our hospital,” explained Becker. “The challenge appeared in defining” readiness “and collecting data for analysis, supporting and supporting significant changes for the patient’s experience. We knew that we wanted to hear the patient’s voice and we realized that each demographic group would provide a different point of view.
“Trying to duplicate the best practices, our team conducted a review of literature,” she added. “They found that a shortage of literature was available to deal with psychological readiness for surgery, and most of what was found concerned fear and anxiety. We knew that we were on the right track, but we also knew that we were in the new territory.”
APPLICATION
Initially, this work was independent of Chris Whelchel’s work. Whelchel is the founder and general director of Boulder, based in Colorado Healthtok, a health care consulting company. Becker said he graduated from doctoral practice at Uchaealth Yamp Valley Medical Center and shared his passion for technology and innovation, showing unique analytical skills and a deep understanding of convoluted healthcare systems.
“We did not consider before the project to improve the process Using AI tools or environment technology in our working area to solve such large collection or data analysis, “she explained.
“Thanks to the tools recommended by Chris, we were able to capture not only data, but also the tons and topics of conversations in our focus groups except dialogue. Understanding and sharing these tools of Chris offered the team a solution to collect and analyze the data needed to find a feasible solution before us.
“The promise of AI and the hope of integration with this project was to alleviate the burden of screening through large data sets and patient narrative,” she continued. “Within a few minutes of the end of our focus groups, we had work flows and work plans, including topics, key trends and strategies, generated through AI tools.”
The staff also stated that thanks to this technology they were able to remove their initial prejudice towards planned solutions, such as aromatherapy, healing touch, brochures, films and music therapy, and really focus on what the focus groups said that they must be better prepared for surgery.
Fulfillment of the challenge
Participants of the focus group provided forthright feedback, which helped the staff determine what meant “readiness” and outline the process of better preparation of patients for surgery and more. AI and the tools of the environment helped introduce actions that solve the needs of patients.
“For example, two very strong topics identified during our focus groups were increased involvement of the guardian in care and postoperative care and instructions; and, surprisingly, the care of pets during the surgical period and during recovery,” noted Becker. “These were two topics that were not on our radar, but were filtered and identified using the environment technology tool.
“We were very excited about the speed at which this data was quickly collected, because many of us were the first time users of this innovative approach to dealing with complex and heavy information”, “she contest. “We have gained very valuable information and endless possibilities on the part of the blockatures generated by AI, summaries of combined GPT, task letter and deeper insights without the user’s warnings-and this was achieved within a few minutes.”
RESULTS
Becker announced that in the first quarter after the implementation of recent work and tools (patient experience is measured quarterly).
“We are sure that this was achieved by implementing tools and processes that come directly from identified trends, topics and suggested flows of AI’s work,” she said.
“They include a new communication protocol, assessment and renovated The use of available EHR tools that were not optimized, but a significant change in work flows in periodical departments driven by trends identified during our focus groups, “she added.” We are work in progress and carefully optimistic improvement of patient’s experience will continue and become standard practice. “
Tips for others
Becker announced that the expert utilities in this developing field are many crucial.
“First of all, it is important to choose a health care expert,” she said. “Cretaceous in our industry allows a deep understanding of the healthcare mission, at the same time the possibility of navigating the complexity of our environment, specific to regulatory compliance, patient privacy and data security.
“Other considerations when using AI would be: clearly defining the objectives of the project; ensuring the quality of data; assessment of the possibility of adjusting, scaling and monitoring any project implementation; and prioritizing regulatory compliance,” she added.
It is also crucial to take into account the trust of patients and experience, she advised.
“Before the implementation of AI tools in this project, all participants of the focus group were informed about the plan, collect data and use and stop all information collected during each session,” she explained. “Participants were able to ask questions, determine their level of participation, view AI results and provide feedback about the session. All participants decided to continue participating in our focus groups and were curious and delighted with what the tools created.
“Finally, I strongly encourage users to look for guidelines from politics and procedures for their organization specific to the use and integration of artificial intelligence with their working area,” she continued. “Be open to the possibilities of artificial intelligence. These tools can and have increased performance and performance, not only in this project to improve the process, but in my daily work. In fact, all team members involved in this project integrated the use of AI tools at a certain level at a certain level.”
Using a strategic and aimed at patient, organizations now have the ability to responsible, effective and ethical operate of artificial intelligence in order to achieve operational performance and improve the experience of patients-this applies to projects both enormous and tiny, she summed up.
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