Global leaders of healthcare systems prioritize the performance, performance and involvement of patients in 2025, when they move financial restrictions, labor deficiencies and consumers’ expectations escalate.
The global Deloitte study conducted by over 120 management staff in Package C has shown that over 70% recognize operational performance and performance escalate as crucial areas of interest.
Over 90% of respondents stated that it provided for acceleration in the utilize of digital technologies this year, and half provide for a significant impact.
However, there was a significant division between the United States and other countries-52% of management from outside the USA expected that digital transformation plays a key role in shaping its strategies, compared to only 30% of US respondents.
About 70% of the management stated that investments in the technological platforms will be of key importance for improving performance, with 60% emphasized the importance of updates of basic systems, such as electronic medical records (EMRS) and software for planning corporate resources (ERP).
Over 40% of respondents reported a moderate to a significant return on investment in generative artificial intelligence (Gen AI), although 37% noted that it was too early to determine its full impact.
The report notes that administrative tasks remain a key area in which generative artificial intelligence (Genai) can escalate efficiency, helping to reduce the bottlenecks in the schedule of the visit or update of medical documentation.
In addition, the utilize of autonomous AI or “Agentic AI” agents can improve these tasks, enabling administrative staff to focus on higher value activities while reducing costs.
Fears of cyber safety, work impairment
Cyber security remains a burning challenge, because adoption and integration of digital tools are underway, with over three quarters (78%) of surveys respondents cite to escalate cyber security as a key priority this year.
Working deficiencies were another significant problem, especially in countries with low and medium income, with over 80% of survey respondents granting difficulties with employment and talent deficiencies would be the main obstacles in 2025.
This is another area in which AI could enter: the American Center for Deloitte Health Solutions, estimated automation powered by AI can snail-paced down from 13% to 21% of the nurses’ time, translating an additional 240 to 400 hours for a nurse a year.
Patients’ expectations in the digital era
About three quarters (72%) surveyed by healthcare system managers mentioned the improvement of consumers’ experience and involvement as the highest priority for 2025.
Digital platforms, patient portals and virtual care options transform the way people interact with healthcare providers, with almost 90% of the management staff expected that the connected care will affect their strategies this year.
Meanwhile, virtual health is increasingly perceived as a solution to shorten the waiting time and expanding access to care, especially in rural and underrated areas, but virtual health expansion also creates financial challenges.
The report noticed that in some regions, such as India and Indonesia, where the nearest medical facility can be further, the teether services close critical gaps in the healthcare provision.
The report suggested that healthcare systems should carry out price analyzes to assess the financial consequences of virtual care models and optimize patient’s involvement strategy.
“Healthcare is at the turning point,” summed up the report. “Organizations that include strategies for taking data, automation and workforce will be best prepared to prosper in an increasingly complex and digital healthcare environment.”