El Camino Health serves residents in the San Francisco Bay with two hospitals with acute non-profit care in Los Gatos and Mountain View. The healthcare system also includes 19 clinics.
Like many healthcare systems, El Camino – during the pandemic and its consequences – had double problems related to increased challenges related to the stopping of employees and overloaded managers of a nurse.
Challenge
Pre-marginal, the strength of the healthcare system consistently maintained the RN nurse trading index of only 5%-but increased to 12% during the Covid-19 crisis. Employee involvement was a closely related problem.
Nurses managers They are amazing assets for both the employee and the experience of patients, and El Camino knew that increasing their support was crucial to reverse the situation and restore the level of commitment and retention.
“Nurse managers in our two hospitals not only managed increased loads, but these loads have become more and more complex and overwhelming, ultimately pulling managers from their teams and increasing the risk of burnout,” explained Cheryl Reinking, DNP, RN, Nursing Director at El Camino Health.
“Finding ways to facilitate more regular, significant interactions of the manager/team members was necessary to increase the satisfaction of both employees and the manager and we knew that we had to introduce innovations to do this realistic for our managers,” she continued. “The simplification of the daily work of our leaders – and the technology they did for this – was a key goal for us.”
APPLICATION
El Camino Health turned to the IT Health it Laudio supplier platform. The platform has been designed specifically to centralize and improve the work of first -line managers. This ensured the possibility of simplifying the basic flows of managers’ work and the number of systems with which they needed to interact regularly, reducing the complexity and release of time to the very necessary time to realize their teams, said Reinking.
“Integrations with other basic systems meant that our managers could have a real center for their work, powered by accurate data from systems such as our HRI,” she noted.
“AI and built -in flows of work on the platform also offered opportunities that would facilitate our managers to capture the possibilities of a timely, personalized commitment with individual members of the team -from celebrating birth and recognition of acts of offense over checking after checking -Ins took place with staff at key intervals -added .
Thanks to the novel technology, managers would not have to look for information or follow it themselves – the system would expand it to them through lively recommendations and even discovering the possibilities of recognition that people could not easily see themselves said that a sea of data.
Fulfillment of the challenge
Thanks to this technology, El Camino Health was able to offer nurses an creative centralized work center, designed specifically to improve, automation and assist in their work. Integration with other systems was necessary because the healthcare system considered other potential technologies.
“We already have solid HRI; The Laudio platform stands on this, stretching data from it and making these data more and more possible for managers, “Reinking explained. “For example, the platform uses artificial intelligence to present lively recommendations for managers for personalized actions that they can take with members of their team and facilitates the action on them.
“Now managers are much easier to follow the birthday of team members, milestones and others, as well as discover specific possibilities of recognizing them for a well -done work,” she continued. “In this system, our managers do not have to look for data – the data is presented in the form of insights and actions; It requires such a lot of work and interpretation of managers. “
Nurses managers have a wide range of various types of duties And usually a immense number of direct reports. Once they had to gain access to many different systems to perform their basic tasks, but now the platform places key flows in one place, priority treats high impact activities and makes the involvement of staff from the best practice possible.
“This is not only another” thing “to use by managers – this platform really increases work efficiency and allows them to spend more time on the parts of the leadership, which are the most satisfying for managers,” she added.
RESULTS
The novel platform has played a key role in the success of El Camino Health, restoring the RN retention index to pre -enandium levels. Healthcare system reduced the RN turnover by seven percentage points, which now returned to retention of about 95% of the RN.
“This stability brings many benefits to our organization, our employees and our patients – from improving staff and operational efficiency to increasing organizational culture and patients’ experience,” Reinking said. “Financially, restoring retention allowed us to avoid almost USD 850,000 USD costs on our highly competitive market – not to mention all significant time investments required for recruitment and on board the replacement of the RN.
“We have also improved the results of employee involvement indicators,” she continued. “He particularly notes that leaders classified as strong users of the Laudio platform improved their results of the leader index more than less active users.”
While the results have improved all over the world, the Result Leader Index for powerful platform users has increased by 2.6 percentage points more than their counterparts – a clear reflection of the platform force, which helps leaders to follow the best practices and consistently and significantly with team members, she said.
“The most exciting part is that we did all this, at the same time facilitating the daily work of our managers of a nurse and enabling them to transfer more focus on their teams,” she noted. “Commitment and detention have improved, and therefore has operational performance; We constantly find novel ways to do things faster and better by centralizing and completing them on the platform.
“We have recently also conducted our audits about rounding patients and quality, including another key flow of the leader’s work in order to further increase performance and benefit from the integrated platform,” she added. “We hear very positive feedback from our leaders about how they are glad that they now have these necessary flows of work on the platform.”
Tips for others
Considering technology for nurse managers, the most crucial is the assessment How it will match the daily realities of their roles and in the context of other used systems, reinking advised.
“Will it really simplify their work and slow down?” She asked. “Does he integrate with other used systems, take data from them and actually limits various places where the manager must log in – is it additive to the existing technological stack?
“Remember to understand how many direct tests of users they also perform to do the opinion and development of the product,” she continued. “Rate how much the unique needs of the nurse leaders understand and whether they design technology for them – or whether what you are considering is a more general solution for many different types of roles.”
She also added that the scope and possibility of data in any novel system is also crucial.
“Hospitals and healthcare systems often have so many different systems and so many available data, but managers do not have time to look for insights every day,” she said.
“Instead, they need take -out to reveal them and it should be best accompanied by clear and feasible next steps,” she concluded. “And the time spent on observations must lead to the results and goals they expect, such as better personnel involvement.”