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While other industries are adopting AI to improve consumer experiences, research from McKinsey and Harvard shows that many healthcare organizations (HCOs) are reluctant to adopt AI, in part because of a lack of trust in the technology. As healthcare continues to transition to value-based care models, patient relationship management (PRM) is crucial to improving patient outcomes and delivering financial benefits to HCOs, and AI will become a powerful tool in achieving those goals. This eBook explains how omnichannel, AI-powered virtual care supports long-term, meaningful relationships with patients.
Discover how AI enables healthcare organizations to:
- Enable patients to exploit self-service features like scheduling appointments, refilling prescriptions, and more
- Provide patients with 24/7 access to key information
- Reduce call volume to free up time for employees to focus on more significant tasks and address burnout
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