Verizon is trying to improve his customer service impressions Browsing it with a larger number of chatbots and AI tools. The My Verizon application is currently launched by the recent “AI Assistant Verizon”, which aims to facilitate consumers in managing updates, add recent lines, asking settlement questions, using savings and not only “, in accordance with the announcement of the telecommunications giant.
The point is that this chatbot service will be able to quickly perform tasks that usually must be served by representatives of human services, providing more efficient and flexible experience for clients. Dory Butler, senior vice president of the customer in Verizon, he said The Verge that Verizon AI assistant will take customers to a human agent on demand or if he is unable to cope with the question.
Butler claims that the company “has worked closely with Google” to prevent hallucinations to the Verizon AI agent by creating small language models that are personalized for Verizon services and clients. “Until now, we see north of 90 percent accuracy with very minor errors.”
Verizon claims that he now provides the so -called “customer master” who uses Google Gemini and Cloud AI models to help clients solve “convoluted problems”. The press message is unclear, but in 2025 we assume that these masters are still people using Google AI tools. The goal is once for customers to contact Verizon once, and the master, and then provide updates via the My Verizon application, text messages or calling.
Verizon also expands the working hours of its customer service agents live and introduces a 24/7 live chat support, which can satisfy “various client schedules and preferences”.